Disconnected/Suspended...What’s the Difference?

·     Phone Service has been terminated and is no longer active

·     Your phone will not work

·     You will lose your phone number

·     Billing stops

·     You are responsible for any unpaid balance

·     Finance charges will accrue until unpaid balance is paid

When Your Service Has Been Suspended…

·     Service is simply on hold

·     You will not be able to use the service except to call our Customer Service

·     911 emergency services are not guaranteed

·     Billing does not stop

·     You will not lose your phone number

·     Allows two weeks to get bill paid current and have service restored to normal

·     If account is not paid current in two weeks it will be terminated

Last update: 07:14 PM Tuesday, December 5, 2006

• How our Billing System Works
• What is our service agreement
• Need to terminate a circuit, service, or package?
• AutoPay
• Why does my first month’s bill seem higher than I expected?
• Why do we charge for paper bills? U4 Green Email Bills
• What does TC mean on my LD detail on my bill?
• Does U4 provide Directory Assistance? How much does it cost?
• What are U4's payment terms?
• How do I change my package or service?
• My service has been suspended now what…
• What can I do at My Account?
• I need to cancel / terminate a circuit
• When will I get my bill?
• How do I prevent Identify Theft?
• 3rd Party Billing
• Suspension Payment Terms
• Paying My Bill
• Late Notices
• Late Fees and Finance Charges
• Honest About Our Charges