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|How our Billing System Works|
Our billing system works much like a credit card system. There are three primary components to our billing system:
Account: Your account, at any given time, will display your balance in real time. This will include past due, current, new charges, or any payments/credits made to your account. Your account is then viewed three different ways:
1. Past Due Amount – Previous charges already posted to an invoice that is still outstanding from a previous due date.
Invoice: An invoice is created the same time each month. Depending on your choice, it is either printed and mailed or emailed to you. The invoice provides information on your account as it was created. For example, payments made after an invoice is created will not show up on that invoice. Your account will only create one invoice a month. Corrections/charges/adjustments to an invoice can be made, but the original invoice remains the same. A new invoice cannot be re-created as it is part of the history on your account. Your invoice begins with a payment coupon, followed by new charges, payments, and balance information. You will see monthly activity charges on your bill, in addition to services for the next full month. Late fees and finance charges will be added to your account if full payment is not received by the due date.
Payments/ Credit/ Charges: These are items that help make up your total balance. These items have been posted to your account, but they have not yet been posted to your invoice. Charges that have been put into your account do not become due until they have been posted to your invoice. These charges, however, are part of your total balance. Directory assistance and change orders are examples. Although credits to your account should ordinarily show up as a credit, sometimes they appear as a deduction from new charges. Payments made to your account, whether mailed, dropped off at our U4 Store, or done online, will show up on your account immediately. These payments will then be posted to your invoice for historical purposes once your newest invoice is created. Payments made after the invoice is posted, will be added to your account, but they will not be shown on the invoice until your next statement. When payments are received through the mail at our mail center, we automatically include the post mark from your envelope. Our system does not allow you to apply a payment to a particular invoice. The system is designed to post a payment to the entire account. The payment will automatically post to the oldest invoice. If you are expecting a credit we ask that you pay the entire bill as that will make sure that your account stays in good standing at all times. A customer representative can further assist you in any questions you might have.
Last update: 09:07 AM Wednesday, February 7, 2007