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|Suspension Payment Terms|
Effective August 1, 2006
In the event that a customer’s phone service gets suspended for past due status, the current balance (including past due amount, a $50 suspension fee, and the current invoice if it has already been processed) on the account will have to be paid before service can be restored. This payment will need to be in the form of debit card, credit card, cash or money order. Checks will not be accepted to restore suspended accounts.
Definition of Suspension Fee:
Note: There is a misconception that this fee is a reconnection fee. Even though it has to be paid in order to restore the service, it is not a reconnection fee. Once phone service has been suspended this fee is still due whether the service is restored or not.
Internet customers will be suspended for past due invoices that have not been paid before their next bill prints. A suspension fee is not charged on internet accounts but the service will be disabled until the current bill (including past due and current invoice if it has already been processed) is paid.
Last update: 12:03 PM Friday, November 24, 2006