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How our Billing System Works
Our billing system works much like a credit card system. There are three primary components to our billing system: Account: Your account, at any given time, will display your balance in ......
●●●●● Last Update: 2007-02-07 Views: 5
What is our service agreement
Our service agreement is an agreement between our company and you. In the agreement it explains that we provide services to you and you agree to pay the fees and charges ......
●●●●● Last Update: 2007-01-16 Views: 2
Need to terminate a circuit, service, or package?
To protect our customers, we require signed notification of termination of service using form #1817 U4 Disconnect Switchback or Social Security confirmation before services are cancelled to make sure that termination occurs ......
●●●●● Last Update: 2007-01-16 Views: 8
AutoPay
What is AutoPay? - Sign up for AutoPay and pay your bill on time every month.  Your payment is made from your debit card or your credit card on the ......
Not Rated Last Update: 2006-12-27 Views: 5
Why does my first month’s bill seem higher than I expected?
Local telephone service is paid in advance, so your first invoice includes charges for the partial month from your start date to the beginning of your billing period, plus one month ......
●●●●● Last Update: 2006-12-11 Views: 1
Disconnected/Suspended...What’s the Difference?
Disconnected/Suspended...What’s the Difference?   When Your Service Has Been Disconnected… ·     Phone Service has been terminated and is no longer active ·     Your phone will not work ·     You will lose ......
Not Rated Last Update: 2006-12-05 Views: 2
Why do we charge for paper bills? U4 Green Email Bills
As U4 strives to be good stewards of the environment, we elect to do many green things with our company.  Printing bills is something we strive to avoid within our company ......
Not Rated Last Update: 2006-12-04 Views: 4
What does TC mean on my LD detail on my bill?
U4 LD provides Travel Cards to customers.  This allows them to place calls with a calling card and have those charges placed on their U4 bill.  Travel Card usage is represented ......
Not Rated Last Update: 2006-12-03 Views: 1
Does U4 provide Directory Assistance? How much does it cost?
Directory Assistance can be obtained by dialing 411 or (NPA)-555-1212.  Depending on where you are calling and where you are calling from different companies provide this service.  There is a fee ......
Not Rated Last Update: 2006-12-02 Views: 2
What are U4's payment terms?
Your payment terms may vary, depending on your business arrangement with U4.  For customers billed on the 5th payment is due on the 25th or 20 days.  For customers billed on ......
Not Rated Last Update: 2006-12-02 Views: 1
How do I change my package or service?
Changing packages or services is easy with U4.  Simply call our toll free number and request the package or service change.  Depending on the change, the customer service representative may require ......
Not Rated Last Update: 2006-12-02 Views: 1
My service has been suspended now what…
Once your service is suspended, you have approximately two weeks to pay your current invoice amount to keep your account from being terminated.   As of August 1, 2006, if your service ......
Not Rated Last Update: 2006-12-02 Views: 3
What can I do at My Account?
Login           Account ID           Password   Pay Bill Screen           Explains all account summary including                    Account Number                    Newest Invoice Number                    Invoice Date                    Payment Due Date                    ......
●●●●● Last Update: 2006-11-28 Views: 13
I need to cancel / terminate a circuit
To protect our customers, we require signed notification of termination of service, using form #1817 U4 Disconnect Switchback, before services are cancelled to make sure that termination occurs when and how ......
●●●●● Last Update: 2006-11-25 Views: 2
When will I get my bill?
U4 mails invoices twice a month on the 5th and on the 19th of every month. Business and Residential customers may choose the date of their invoice when signing up for ......
Not Rated Last Update: 2006-11-24 Views: 1
How do I prevent Identify Theft?
These are just some of the things to consider.  There is a great deal more you can do.  You should spend the time to do the research to determine your current ......
Not Rated Last Update: 2006-11-24 Views: 1
3rd Party Billing
Throughout the telecom industry, telephone companies “pass” charges or usage onto the customer from other telephone companies. This is referred to as third party billing. These third party billing services include, ......
●●●●● Last Update: 2006-11-24 Views: 18
Suspension Payment Terms
U4COM Effective August 1, 2006 In the event that a customer’s phone service gets suspended for past due status, the current balance (including past due amount, a $50 suspension fee, and ......
Not Rated Last Update: 2006-11-24 Views: 3
Paying My Bill
PhoneCustomers can talk to one of our friendly Customer Service Representatives at 574-457-4482 or toll free at 877-562-2584 to pay their bill with a debit or credit card. U4 will soon ......
Not Rated Last Update: 2006-11-24 Views: 4
Late Notices
The U4 billing system will automatically create a letter stating you are past due if your account has not been paid in full by the due date. In the event that ......
Not Rated Last Update: 2006-11-24 Views: 4
Late Fees and Finance Charges
Late fees and finance charges are calculated on the customer’s account if the customer’s bill is past due. Finance charges are a flat 1.5% charge on the balance if past due. ......
Not Rated Last Update: 2006-11-24 Views: 3
Honest About Our Charges
U4 strives to be ethical about every charge we post to your account. Prior to posting charges to your account everyone within our company must follow a strict set of business ......
Not Rated Last Update: 2006-11-24 Views: 3